Cancellation & No-Show Policy

Last updated June 2026 · Opening Summer 2026

At SENSA, our treatments involve dedicated appointment time, specialized staff, and, in many cases, perishable or single-use products prepared in advance. To provide the best experience for every client, we ask that all guests review and agree to the following policies prior to booking.

General Policies

24-Hour Cancellation & Rescheduling Notice

All appointments require at least 24 hours' notice to cancel or reschedule. Cancellations made with less than 24 hours' notice will be charged 50% of the service cost.

Group Bookings (4 or More Guests) require 72 hours' notice for cancellation. Cancellations made less than 72 hours before the appointment will be charged 50% of the total booking price. Group no-shows will be charged the full booking price.

Exceptions may be made for extreme weather conditions or extenuating circumstances as deemed appropriate by the practice manager.

Card on File Required

A valid credit or debit card must be kept on file in order to book any appointment at SENSA. Your card will not be charged simply for booking; it is held securely to guarantee your reservation and to cover any applicable fees outlined below.

No-Show Fee

Guests who fail to arrive for a scheduled Bathhouse or Style Bar appointment without prior notice will be charged the full service cost to the card on file. The Medical Spa no-show fee is a flat $50, due to the wide variation in treatment costs and customization across medical spa services; Bathhouse and Style Bar no-show fees are based on the specific service cost since those are fixed-price bookings.

Multiple No-Show / Habitual Cancellation Policy

Clients who accumulate two or more no-shows or late cancellations within a six-month period will be considered habitual and may be required to prepay in full for all future appointments at the time of booking. SENSA also reserves the right to limit or revoke booking privileges for clients who repeatedly fail to honor scheduled appointments.

Late Arrival Policy

We ask all clients to arrive on time for their scheduled appointment. Guests arriving more than 10–15 minutes late may have their service shortened to stay on schedule, or may be asked to reschedule if there is no longer sufficient time to safely perform the treatment. In either case, the full-service price or applicable no-show fee will still apply. This policy applies to all appointment types, including Bathhouse, Medical Spa, and Style Bar.

Illness & Medical Exception Policy

Your health and safety, and that of our staff, is our top priority. Clients experiencing a contagious illness, fever, or medical emergency should notify us and reschedule their appointment as soon as possible. These situations are reviewed on a case-by-case basis, and standard cancellation fees may be waived at the discretion of SENSA management.

Minor & Consent Policy

Clients must be at least 18 years old to receive treatment at SENSA. Any client under the age of 18 must be accompanied by a parent or legal guardian for the entire duration of the appointment and must have signed parental or guardian consent on file prior to treatment. This requirement applies to all SENSA services, including Bathhouse, Medical Spa, and Style Bar.

Specific Policies

Policies vary by appointment type — please refer to the section that applies to your service. Each policy is enforced independently, even when multiple appointment types are booked in the same visit (e.g., a no-show for a Bathhouse reservation and a Medspa reservation booked together counts as two separate no-shows, with both policies enforced).

Bathhouse

At SENSA, our bathhouse experience involves reserved thermal circuit time and dedicated staff preparation for every guest. To provide the best experience for everyone, we ask that all guests review and agree to the following policies prior to booking.

Membership Appointments. Clients with a membership who no-show an appointment will forfeit one session from their membership benefits in lieu of the standard no-show penalty.

Medical Exceptions. Guests are required to disclose any known pregnancy at the time of booking, and we strongly recommend consulting a physician before using the bathhouse facilities. Please note: known pregnancy does not qualify as a medical exception under this policy, and no refund will be provided if a guest arrives for their appointment and decides not to proceed.

Medical Spa

Deposits for Specialized Treatments. Due to the cost and fragility of some specialized products, including but not limited to Exosomes, Keravive hair restoration, and stem cell treatments, a non-refundable $100 deposit is required at the time of booking these appointments. The deposit requirement will be specified at the time of booking. This deposit will be applied toward the cost of your treatment and is valid for 12 months from the date of booking. The appointment may be modified and the deposit will be transferred provided the patient follows the 24-hour cancellation guidelines, or 72 hours for groups.

Package Appointments. Clients with a prepaid package or membership who no-show an appointment will forfeit one session from their package or membership benefits in lieu of the standard no-show fee.

Product & Contraindication Disclosure. Prior to receiving injectables, chemical peels, laser treatments, or other medical spa services, clients must fully disclose any pregnancy or breastfeeding status, known allergies, current medications (including blood thinners and Accutane), and relevant medical history. SENSA reserves the right to postpone or decline services if a contraindication is identified. If pre-procedure instructions have not been followed, and this results in the client being unable to receive treatment, a no-show charge will be added to your account, and you will be re-scheduled.

Style Bar

Package Appointments. Clients with a prepaid Style Bar package who no-show an appointment will forfeit one session from their package in lieu of the standard no-show fee.

Additional Service Costs & Time. If you arrive for your appointment with hair extensions but have booked a non-extension service, we may be unable to complete your appointment, as extensions require additional time. If we are able to accommodate you, an additional charge will be added to your final total. Please select the appropriate appointment type when booking to avoid this. Clients presenting with a condition we deem unsuitable for treatment (e.g., lice, scalp infections, recent chemical services, product allergies, or over-processed hair) will be asked to reschedule.